Building AI-Enabled Business Ecosystems Instead of Standalone Websites
Most businesses don't have a website problem. They have a disconnection problem.
The website works. The CRM works. The customer portal works. The helpdesk works. The marketing automation works. Each of these systems, evaluated on its own terms, functions adequately. But they don't talk to each other in any meaningful way — and the cost of that disconnection is paid continuously, in ways...
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